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AFO360's avatar

Congrats, nice article as usual.

I'd like to know your thoughts about the quality of the service reported by end-users on Trustpilot:

https://www.trustpilot.com/review/hims.com

Many customers don't seem very happy about the service received with the subscription model of HIMs.

Isn't this a yellow flag?

Thanks.

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ddawg's avatar

"When this metric hits ~100%, "

Why would you assume that? There's no way every subscriber would think of getting a personalised product. I can think of many reasons not to. Many subscribers know exactly what they want and have no need to personalized subscriptions.

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